The Soirée Stylists - Terms & Conditions

 

Property Ownership & Responsibility

All equipment and hire items are the property of The Soirée Stylists and remain so at all times throughout your hire.

By accepting these terms and conditions, you agree that you are solely responsible for the hire items at all times throughout your hire.

 

Product Descriptions

HIRE ONLY ITEMS: 

These items are provided on a ‘dry hire’ only basis which means the items will be delivered to your chosen venue only and collected the following day. Dry hire only doesn’t include decorating your venue with the chosen items and it will be your responsibility to pack all items back into the delivery containers provided. 

Please note there will be an additional charge if items are not packed and ready for collection. 

A consultation and quotation is provided to discuss the hire items you require. The consultation does not include design advice/ideas on styling your entire event, colour palettes, themes/trends etc. 

If you require further consultations and quotations for hire only items, these will be chargeable based on the amount of additional items you require. 

BESPOKE ITEMS: 

These items are created based on the specification you have provided. Bespoke items will be delivered to your venue unless otherwise stated and will then be left at your venue for you to arrange collection. Bespoke items don’t include decorating your venue unless the items requires specific installation. 

A consultation and quotation is provided to discuss the bespoke items you require. The consultation does not include venue design advise and ideas on styling your entire event, colour palettes, themes/trends etc. 

If you require further consultations and quotations for bespoke items, these will be chargeable based on the amount of additional items you require and design work involved. 

STYLING SERVICES: 

Our range of services are designed to take the stress out of styling your venue and prices vary based on the location of your venue and time needed to complete each service. Styling services may include: 

  • Venue styling design and ideas.
  • Admin/communication support between you/your venue/other creative suppliers only.
  • Venue styling with items hired directly from The Soirée Stylists/other prop hire companies or bespoke items. 
  • Venue styling with items you have created yourself. 
  • ‘Take Down’ of styling items where applicable. 
  • Venue styling will only be conducted based on a list of props/decorative items agreed when booking. Any items not mentioned when booking will be left for you/your venue to style. 

A consultation and quotation is provided free of charge to discuss your styling needs. If you require further consultations and guidance that are not included in your Styling Service, additional consultations are chargeable. Additional consultations may be required if you choose to change order details such as: 

  • Colour palette/wedding theme
  • Your order value is to change by +/-10% and a re-quote is required
  • Design changes of any items
  • Excessive admin including email/phone conversations 

Payment Terms

HIRE ITEMS: A non-refundable booking fee is due upon booking and will secure the hire item(s) for your specified event date. 

The remaining balance is due before the date specified on your booking form unless alternative payment options have been agreed in writing upon booking. 

BESPOKE ITEMS: A non-refundable booking fee is due upon acceptance of design specification. The remaining balance is due when your item has been produced. 

STYLING SERVICES: 

A non-refundable booking fee is due upon booking to secure your specified event date. 

The remaining balance is due before the date specified on your booking form unless alternative payment options have been agreed in writing upon booking. 

Please Note: 

  • Booking fees for orders of multiple hire items/ bespoke items/ services - Booking fee’s are calculated for each individual item/service and then totalled to give an overall booking fee value along with any costs associated with preparing your order. If you choose to cancel any items you will lose the individual deposit for each cancelled item. 
  • Orders cannot be amended 30 days before an event date. 
  • For any items which detail guest names (table plans, name place cards etc.), all guest names must be received by the date detailed on your booking confirmation. If guest names change after the date provided, we will always do our best to make changes but this cannot be guaranteed. 
  • Any copy/text required to create styling items (i.e. guest names for table plan) must be received electronically via Microsoft Word only. Hand written copy/text will not be accepted.
  • If full payment isn’t received by the date specified on your Booking Confirmation, we can no longer guarantee availability of your chosen items on your event date. 
  • Bespoke items are for personal use only and are not created for rehire. Please contact us for separate terms & conditions if you wish to rehire any of our bespoke items. 

Pricing

Our prices are reflective of the quality of our items & services. We reserve the right to change our prices at any time without further notice. However, if you have received a quotation but not yet paid your booking fee, we guarantee the price for 3 weeks from when the quotation was sent.

All quotations and prices are strictly for the named client only and not to be shared with any third party such as other clients, suppliers and venues.

Changes to your booking: 

We understand that your styling vision may change slightly during your wedding planning. We are happy for you to amend your booking providing the balance of your total order remains within +/- 10% of your agreed final balance. 

If additional changes to your booking are required, further consultations/guidance will be chargeable. Changes to your booking may include: 

  • Changes to your colour palette/wedding theme
  • A re-quote is required due to the change of major factors that make up your booking such as: event date, venue, guest qty etc. 
  • Design changes of any items that have already been approved by you 
  • Admin including email/phone conversations that are deemed excessive 

Changes must be made no later than 3 months before your event. 

Damage Deposit for Hire Items

A damage deposit is payable before the date specified on your booking form and provided the items are returned with no loss or damage, the damage deposit is fully refunded after the event date.

Damage deposits are individually calculated based on the value of each hire item and the deposit amount will be clearly noted at the time of booking. 

Standard Hire Period

Unless specifically arranged at the time of booking, all standard hires are based on a total of three days:

Day one: delivery.

Day two: event.

Day three: collection.

 

Hire Item Condition

Please check your hire items when they are delivered to your venue and notify us immediately of any loss/damage. We cannot review loss/damage of items after your event, any concerns must be noted upon delivery. 

Delivery & Collection

Unless otherwise stated, a charge for delivery & collection will be agreed upon booking and will be calculated based on the location of your event venue and the amount of items you are hiring. 

Due to the value and delicate nature of our hire items, we do not offer a collection option to reduce the risk of damages. We take great care to transport each item using the necessary protective materials ensuring your items arrive in perfect condition. 

Collection is available for bespoke items only. 

 

Risk Assessments & Safety

All items are checked before and after hire and undergo regular maintenance. Due to the nature and age of some of the hire items, they may not meet current EC regulations. 

We do everything we can to ensure the safety and safe handling of each item. 

We are not responsible for any injury or damage to animals, property, persons or objects arising from the use of any equipment under hire. We shall not be liable for any direct, indirect or consequential loss, damage or additional costs that may arise as a result of the use of our hire items.

Cancellations and postponements

In the unfortunate event that you have to cancel or postpone your event due to the following reasons, the below Terms & Conditions apply: 

Terrorism

Criminal incident

Forces of nature such as earthquakes, landslides

Pandemics including Covid-19

Flooding 

Extreme bad weather conditions such as snow and ice

Postponements: 

Bookings are transferable to another date within 18 months of the original booking (subject to our availability). There will be no charge to transfer to another event date provided it is within 18 months of your original booking. 

If you have to postpone your event and move to another venue location, there will be no charge to move your order to another location providing: 

-The new event location is within 45 miles from our studio located at 14 Boundary Road Cheadle, SK8 2EL.

-The new venue poses no health and safety risks to our staff.

If the number of guests has to be reduced due to any of the above reasons, original prices quoted may need to change to account for minimum order quantities for materials. 

For any postponed bookings, please note that prices quoted for the original date and venue are subject to change and a new quotation/invoice may need to be reissued.

Cancellations:

In the event you cancel your order due to the above reasons, A booking fee refund will be offered based on the following conditions:

Your venue is unable to offer an alternative wedding date within 18 months of your original wedding date. 

Government guidelines reduce the number of guests and you do not wish to proceed with a reduced guest list. 

Based on the above conditions only, A refund will be offered less any work carried out such as meetings, design work and administration to process your order.